Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on the shipping option you choose:
Standard: Up to 21 business days (free)
Fast: Around 10 business days ($4.99)
Express: Around 7 business days ($14.99)
Orders process in 1–2 business days, and you’ll get a tracking number as soon as your package ships.
Simply click “Sign Up” at the top right of the site, enter your email and a password, and you’re all set! Having an account makes checkout faster, lets you track orders easily, and saves your favorites.
Contact us ASAP at support@bodugi.com. If your order hasn’t shipped, we’ll update your address. If it has, changes may not be possible, and reshipping might be needed.
Once shipped, you’ll receive a confirmation email with a tracking number. Use it anytime to see where your package is. Didn’t get one? Reach out and we’ll help.
Nope! For your security, we don’t store your credit card info. All payments are processed securely through trusted third-party payment providers.
Yes, we collect sales tax for orders shipped to states where it’s required by law.
We ship to the United States and the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates, United States, Vietnam
If you don’t see your country here, email support@bodugi.com and we’ll check.
Usually yes, but some orders with items from different suppliers may arrive separately. Don’t worry — you’ll get tracking info for each package.
If you need to swap an item
Returns and Exchanges
You can return most items within 30 days of delivery if they’re unused and in original condition. Contact returns@bodugi.com to start. Return shipping may apply unless the item arrived damaged.
Sorry about that! Email us at support@bodugi.com with your order number and details, and we’ll fix it ASAP.
We’re sorry! Please send photos of the damage to support@bodugi.com within 7 days of delivery, and we’ll arrange a replacement or refund.
We’ll provide the return address once your return is authorized via email. Please do not send returns without prior approval.
Email us anytime at support@bodugi.com. We reply within 1–2 business days (usually faster). We’re here for questions, help, or just to listen.
Contact us immediately at support@bodugi.com with your correct address. If the order hasn’t shipped, we can update it. If it has, reshipping may be necessary.
Orders process fast, but contact us ASAP at support@bodugi.com. We’ll do our best to accommodate your request before shipping.
Currently, we don’t offer pre-orders. Keep an eye on the site or subscribe to our newsletter for restock updates!